Policies

Booking terms

These terms apply to direct bookings, inquiry-led itineraries, tours, transfers, accommodation stays, and custom travel services arranged by Focus Travel & Tours.

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Contact and review information

Last updated: 29 March 2026 info@focustravelandtours.com +263 713 199 088 Victoria Falls, Zimbabwe

Making a booking

A booking request can start through the website, email, WhatsApp, or another approved Focus Travel sales channel.
A trip is only confirmed once Focus Travel accepts it in writing and any required payment has been received or formally secured.
Special requests such as room type, dietary needs, accessibility support, or pickup timing are handled as requests until they are confirmed in writing.

Prices, currencies, and channel offers

Displayed prices may vary by travel date, season, supplier availability, active offers, language market, or campaign channel.
Quoted totals can be updated before confirmation if fuel, park fees, border fees, supplier rates, taxes, or exchange-driven supplier costs change.
The final amount confirmed to you in writing is the amount payable for the confirmed service scope.

Payments and due dates

Some services can be secured with a deposit, while others require full prepayment because of supplier rules or short booking windows.
Where a balance is due later, the due date will be stated in writing. If payment is not received on time, Focus Travel may release the space or cancel the booking.
Processing fees charged by external payment providers are outside Focus Travel direct control unless stated otherwise in your quotation.

Changes after confirmation

Reasonable itinerary adjustments can be handled where suppliers still allow them.
Any extra supplier cost, rate difference, reissue fee, or transport change caused by a client amendment remains payable by the traveler.
If a supplier or route condition forces a change, Focus Travel may substitute a comparable service level and will notify you as early as practical.

Supplier services and local operations

Focus Travel coordinates and packages services that may be delivered by lodges, guides, transfer operators, activity providers, or border-handling partners.
Operational timing can change because of weather, park rules, transport conditions, border queues, or supplier readiness.
Focus Travel will make commercially reasonable efforts to keep the trip aligned with the confirmed plan and to communicate material operational changes quickly.

Traveler responsibilities

Travelers remain responsible for passports, visas, insurance, vaccinations, border documentation, and the accuracy of names or travel details supplied to us.
You must disclose relevant medical, mobility, or dietary needs early enough for operational planning.
Unsafe, abusive, or disruptive conduct can lead to service refusal where needed to protect staff, suppliers, drivers, guides, or other travelers.

Support, complaints, and governing framework

If something goes wrong during travel, contact the local supplier and Focus Travel immediately so the issue can be addressed in real time.
Post-travel complaints should be sent with the booking reference and supporting detail within 28 days of service completion.
These terms are managed from Zimbabwe and are intended to operate alongside any mandatory consumer rights that apply to your booking.